Here’s the script for the experience "What Were You Thinking?"
ANIMATED VIDEO
Manager (Mia) is sitting at a small conference table (with papers and a laptop on it) in her office. Direct report (Ethan) walks in and sits down
Mia: Hi Ethan, come in.
Ethan: Thanks Mia, I’ve been looking forward to our meeting.
Mia: Me too. I’ve printed your performance and development goals you wrote- so we can get started right away. Let’s look at this first one…
PAUSE THE VIDEO
Show three buttons: “What’s on Mia’s Mind?”, “What’s on Ethan’s Mind?”, and “Continue the Story”
MIA’S MIND
Augmented Portal: Brain floating in the middle with thought bubbles around it. “Back” button returns to the previous scene.
Below the brain is “Reactive Mode” and the background is shaded red.
“I have 7 more of these meetings today alone!”
“I hope this one goes quickly, so I can get a break.”
“What’s the first item to check off here?”
“Do I have everything I need for my 2:00 staff meeting?”
ETHAN’S MIND
Augmented Portal: Brain floating in the middle with thought bubbles around it. “Back” button returns to the previous scene.
Below the brain is “Responsive Mode” and the background is shaded green.
“How can I grow my career here?”
“Are you going to listen to my questions?”
“When should I say that I want to lead a project?”
“If I got a promotion, I could go on a vacation with my family.”
CONTINUE THE VIDEO
Continue the scenario at the conference table
Mia: It looks like you are on target with your goals that you stated here. Do you agree?
Ethan: Yes.
Mia: Well, we have two minutes left- do you have any questions?
Ethan: Well, I would have liked to talk about some things I didn’t write down.
Mia: OK, can you tell me quickly what they are?
Ethan: Nevermind, I’ll talk to you about it later.
Mia: OK, that sounds great- my door is always open.
Zoom in on the faces of Mia and Ethan at times to focus on their emotions.
PAUSE THE VIDEO
Show three buttons: “What’s on Mia’s Mind?”, “What’s on Ethan’s Mind?”, and “Reflect and Respond”
MIA’S MIND
Augmented Portal: Brain floating in the middle with thought bubbles around it. “Back” button returns to the previous scene.
Below the brain is “Responsive Mode” and the background is shaded green.
“Yay! That went quick. It looks like I’ll get through my day.”
“I’m in the zone- I understand what Ethan needs”
“Alright! I checked off all the boxes in SuccessFactors”
“What did I bring for lunch?”
ETHAN’S MIND
Augmented Portal: Brain floating in the middle with thought bubbles around it. “Back” button returns to the previous scene.
Below the brain is “Reactive Mode” and the background is shaded red.
“I didn’t get a chance to say I wanted to lead a project.”
“That felt totally rushed- like I’m just another nurse.”
“Maybe I’ll return the call to that recruiter.”
“Now I’ll never get that vacation!”
REFLECT AND RESPOND
Link to a SurveyMonkey page with the following questions:
- When Ethan says, “Nevermind, I’ll talk to you about it later,” how likely do you think he’ll make that conversation happen?
- Dropdown list: It will never happen/ He’ll consider doing it if the timing is right/ He’ll set a meeting and will probably bring up his concerns/ He’ll definitely follow through with it
- What could Mia have done differently to engage and retain Ethan?