Video not displaying / playing


#1

I am having difficulty getting MP4 (web optimised) video to play or display in Zapworks.

There is no issues linking to an external video such as Youtube, however I only receive an error message when using my own hosted video link.

Can anyone suggest anything that might help with this?


#2

Hey there,

Could you let us know which tool you are using so we can offer a specific solution?

Thanks,
Bob


#3

Hi,

Do you mean compression tools? or editing software? or tools within Zapworks?


#4

is it possible that video is not displaying correctly due to being in the trial version of Zapworks studio?


#5

Hi Adam,

Apologies for not being specific, I meant to ask which ZapWorks tool you are using (Studio, Designer or Widgets).

I’ll get a colleague to respond soon :slight_smile:

Bob


#6

I have an MP4 video and have used Handbrake to web optimise the video.

The video was exported from Premiere using h.264

I have then imported the video to Zapworks and moved it over to the hierarchy but from here the video fails to display or attach to a plane.


#7

Not a problem, I am using Zapworks Studio