Unable to preview / get the zipcode


Hi! i just downloaded Zapworks Studio and i was about to start my first project. Before that i wanted to test the preview with a provided template but the zipcode doesn’t show up. There’s no errors and i tried almost every template, Mini Solar System, etc…

Any ideas what’s wrong?


Hi @tomi.forsblom,

Great to hear you’re using Studio :slight_smile:

When you scan the preview zapcodes, are you also pointing the device’s camera at the experience’s tracking image?

The tracking image needs to be in view as it’s what the content is tracked to.

You can find more information on tracking image use over on our documentation site.

Hope this helps. Let me know if you run into any other issues.

All the best,