Scanner not registering zap code


#1

Is anyone else having this issue, each time I open the app and try to scan my zap codes it starts to load but breaks before it fully loads and nothing happens. I’ve gotten it to work a few times so I know I entered everything into the designer correctly because when it does decide to work, it runs just how I planned it to, its just getting it to work in the first place. I don’t think it’s my file sizes because it’s just a few png files not equating to more than even a 1MB. My scanner also works on other people’s zap codes just not my own, I’m not sure if something is wrong with my account in particular?


#2

Hi there,

Could you please send us a line at support@zappar.com with your zapcode so we can take a further look at your issue?

Cheers,
Bob