Scanner not registering zap code


Is anyone else having this issue, each time I open the app and try to scan my zap codes it starts to load but breaks before it fully loads and nothing happens. I’ve gotten it to work a few times so I know I entered everything into the designer correctly because when it does decide to work, it runs just how I planned it to, its just getting it to work in the first place. I don’t think it’s my file sizes because it’s just a few png files not equating to more than even a 1MB. My scanner also works on other people’s zap codes just not my own, I’m not sure if something is wrong with my account in particular?


Hi there,

Could you please send us a line at with your zapcode so we can take a further look at your issue?