Preview not workin - couldn´t sign in


#1

Hello, I want to preview my project but this message appears once I have to sign in to my account.


#2

Hi there,

I’ve got a few troubleshooting steps to see if you’re able to login to Studio regarding your Google Account:

  • Have you tried signing out and in to ZapWorks? (To do this, go in to Studio > click on the Zappar logo in the top right > Sign out of ZapWorks > Close Studio > Re-open Studio > Preview/ Publish to try and sign in)
  • Are you able to login to ZapWorks via your browser?
  • Could you try disabling any anti-virus software that you’re using and see if that works?
  • If you’re using ZapWorks on your company’s network? It could be that strict firewalls are preventing you from using our tools.
  • Could you try restarting your desktop/ laptop and see if that helps?
  • Have you tried signing in to ZapWorks Studio on a different laptop/ desktop? If not, could you let us know if this works?
  • Have you checked your Google account and whether ZapWorks Studio has been given access?

Hope these tips help, and let us know how you get on.

Best,
Bob


#3

I tried everything but I didn´t success. I´m able to login to ZapWorks via Google Chrome but once I preview/launch my project via ZapWors Studio on my desktop, I cannot login. I found this information that it´s not an app problem itself but Google denying access into my account via small browsers or apps. I´m a Microsoft user, though.


#4

Hi Dany,

We’re you able to resolve this issue, or are you still encountering this?

It might be useful to tell us a few details, such as:

  • Whether you have multiple users on your machine, and whether they are running ZapWorks Studio at the same time. Two sessions of Studio in succession can cause issues.
  • The names of your users can have an impact (e.g. special characters such as '!?,@)

To keep your information secure, email us at support@zappar.com.

You might benefit from a more “complete” reinstall:

  • Close ZapWorks Studio
  • Uninstall Studio
  • Navigate to your home directory (e.g. C:\Users\ [username]) and search for the .zapparstudio folder, which contains all of your Studio projects.
  • Rename the folder to something different; you’ll be able to import your projects back in to Studio once you reinstall.
  • Reinstall Studio, then run the application
  • Create a new project and use one of the templated experiences.
  • Attempt to preview/ publish your experience; you’ll be prompted to log in

If the reinstall fixes your issue, copy and paste the contents from your renamed folder in to the newly created .zapparstudio folder, then try and preview/ publish your content.

Let us know how you get on.

Best,
Bob


#5

Hi, I am also having the same exact problem and have tried everything you said. It is still not working, Google isn’t allowing me to log in onto zapworks to preview. I can log in fine on the regular browser. I have tried uninstalling, changing the folder name, reinstalling. I tried using a template. The problem is Google sees it as an unsafe app and isn’t letting me log in either way.


#6

@Bob Please let me know if you figured out what to do with this issue


#7

I tried everything again and I have the same problem. I tried with a different laptop and I had the same problem. :frowning: This is so frustrating


#8

@kittenkuteness could you please let us know whether you’re on a Mac or PC and email support@zappar.com so we can have a further look in to your issue?


#9

I am on PC


#10

I am also having this issue, exact same as the other users :frowning:


#11

Hi guys,

Just letting you know we’re working to resolve this issue, however I won’t be able to give a time frame for when this will be fixed.

The workaround for the time being is to change your password on ZapWorks. First, go to my.zap.works, then click on your workspace/ email address in the top right, then click ‘Change password’. From there you’ll be able to set a password for your workspace.

Sorry for the inconvenience, but I’ll get back to you if there’s an update on this.

All the best,
Bob


#12

Having the same problem here


#13

This way it works… but please, fix it.