Zappar WebAR


Hi @technology,

Seems to be working fine for me.

Don’t forget that WebAR is still designed to be used for mobile devices, it’s an alternative way of viewing Zappar content without downloading the app. Mouse input is not something that is currently supported by WebAR.

Hope this helps.



But it works for a bit then the buttons stop working…


Hi I tested with with world tracking on a S9 and it says device does not support world tracking so I assume ARCore cannot be accessed in webAR? Or are there any plans to add it in the future?


Will there be an update of the WebAR soonish? It’s just to me that it’s not yet ready to share with customers but at the same time the app-download is such a big hurdle to get people involved. Would be amazing to hear back from you


Hi @hadleverest,

Another one of the amazing benefits with WebAR is that we can update it constantly, without the need to wait or download an update on the user end.

Since the release we have been fixing bugs with experiences made in our Widgets and Designer tools. You may have noticed that these now function as they should now.

@shan, world tracking is currently not something that our WebAR tech supports. We are working on it! :slight_smile:

We will continue with the frequent updates on our forum and will let you know when WebAR is out of the Beta testing state.

Hope this helps.



Hi Everyone and @connell

I am currently using you zapworks studio to create an AR scene with webAR.
This is working fine however I am getting errors while trying to play the 3d scene on Iphone.

It loads the marker and on completion it resets the page.

I’ve sent you the error message as an attachment.

Could you help me resolve these errors please?

With kind regards,
Jeen V


Hello, I see that it does not work inside a mobile device if it is embedded in an iFrame. Only if it is a direct link.

Any solution or improvement?

It would be interesting to be able to embed it in an iFrame within an APP, thus avoiding having to download the Native APP from Zappar.

Thank you.


Hello, anyone can help me.
inside the mobile devices, the webAR not working but when i test at my dekstop, the webAR working so well.


Hello @connell!

I’m playing around with the webAR but it takes ages to load the image capture.

I have a +20mb internet connection and it takes around 28 seconds since you accept to use the camera until the image capturer appears:

Is anyone else having this issue?


It takes 20 sec for me as well. I have about 80 mb on wifi with my samsung galaxy s7.




Yes unfortunately there are some difficulties running the web AR platform inside an app. This is because the component Apple provides to make this possible (WKWebView) doesn’t yet support the camera. We’re hoping they address that soon, but in the mean time it’s best to use the native SDK or to link out to the site in Safari.




Could you contact with a link to your experience and we can take a look.



Hi robby2023!

Could you let us know what device you’re running on there (and OS version)? The WebAR platform makes extensive use of the latest web technologies available in the browser and so may be slower to load on older devices and OS’s.



Hi is there some more other options? I didnt find any docs about this?
Maybe to hide camera switch button?




There’s not an option to hide the switch camera button at the moment but we can totally add that :slight_smile:. Let us know if there are any other suggestions and we can see what we can do!



Thanks, that would be great!

Sometimes you dont need that button and you control selected camera with script so somethimes button is just there to confuse experience.

Just 2 quick things from the top of my head.
1 - collor of toolbar - like in zappar app
2 - is it possible to manipulate gyro rotation (orientation) of browser - so for example if you come to our experience browser wouldnt rotate if we rotate device - our experience acellometter settings would override then behaviour.

All those things (existing an also my suggestions) can maybe be available also as settings somewhere in zappworks studio - like object “Device” for zappar app?



Would love to be able to set opacity of the bar in Zappar and WebAR! The option is there but not working right now.


Hi to everybody, i have some question about WebAR…

  1. If i create a project with Qr code, do i need to put it into the tracking image?..
  2. the name of the project need to be the same in Studio and in the Zappar back office?

tried the two but the Browser (safari on IOS) answer with: UNABLE TO CONNECT but after that it gives me the possibility to scan a zappar code, and after scanning the zappar code i can view the experience in the browser…
Thanks to everybody


How can I Customize the Launch Screen in WebAR? Thanks.


You have to contact the zappar guys. They will help you out.