WebAR Video audio - inconsistencies


Hello -
I have a WebAR experience that contains several videos. The videos are added using the videoplayer subsymbol and the videos themselves are hosted on aws s3.

All the videos play just fine. However, there is one video with sound and the sound is not playing. If I copy and past the the url into one of my other videoplayer subsymbols in the experience, the audio works.

All the video player sub symbols are the same, just duplicated and renamed. Does anyone know why this is happening? Any suggestions on a solution?

Thank you!


Hi wil,

If you’re still experiencing this issue, please feel free to message support@zappar.com and we’ll be happy to help you.