WebAR on iOS not playing sound in video


Hi there,
I’ve recently developed an WebAR experience using zap studio. for my testing device i was using an Android device. and it is working fine. but when i started testing on iPhone the audio embedded in the video is missing.
I tried putting &_mute=0 at the end of the url, but it is still the same.
for video i am using .mp4 format.

I am very new in ZapWorks so please Help me if you know how to fix it. Thanks


I have a problem with playing a 360 video on webAR. Either android or ios. Zappar is looking at this at the moment .


Hi @truexrco,

I’ve posted on the thread linked below, the same applies for this.


I’d recommend having a look at this thread: