WebAR Lite Splash Screen Icon Error


#1

Hi there,

I’m having some trouble uploading an icon for the WebAR Lite Splash Screen. Images below for reference.

Capture

It just shows a grey box when I launch the experience now. Any help is appreciated, thanks!


#2

Hi @ashlee.fms!

Thank you for highlighting this - it looks like this may be an isolated issue and so I wonder if you could please email support@zappar.com with your project ID and URL so we can do a deeper investigation for you?

Thank you so much! :grinning:

Have a great day,
Francesca :blush:


#3

Hi @Francesca, thank you - I’ve just sent an email over :blush:


#4

Hi @ashlee.fms - that’s great, thank you so much!

We’ll have a closer look and get back to you ASAP :zap:

Have a wonderful day,
Francesca