Sorry to hear you are having problems. We haven’t received any support tickets from your email, can you confirm you are trying to email firstname.lastname@example.org?
In regards to the issue you’ve explained, it’s most likely that the experience contains an error or something that is unsupported in the web.
Could you please attach (on this thread or send to email@example.com) the ZPP of the project and/or the published QR code / zapcode?
We can take a look into this specific project for you and try report back what is causing this issue.
It would also be great to know which device / browser you are using when this issue occurs.