Web.zappar but it's not unlocking to launch AR,


#1

Issue:
Trying to launch web.zappar but it’s not unlocking to launch AR, it worked yesterday and the day before but it seems it’s just hanging after the the QR code is scanned, it goes to the prompt screen “launch” on web.zappar and it freezes.

Affecting:

Viewing AR experiences.
Workaround:


#2

Have the same trouble for a few days and no info from support. Does anyone knows what to do with that?