Stuck at the "Grant Acces" screen

So I used the Unity UAR SDK to build a WebGL game and it works fine on the device I tested (iPhone XS max on safari and Samsun Galaxy S8 plus). Now the client is trying the web app but she says she’s stuck at the “GRANT ACCESS” screen where you push the button to grant the permission to use the camera. All I know is that she’s on Android.

I have no way to test that since both my device don’t encounter this problem even if I deny the access.

Does anybody had this problem before?

EDIT: I now know the client have a Samsung Galaxy A50

EDIT2: Well we found out that our client clicked a link in her email app so it was using the app browser instead of Chrome.

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