Scanner is not showing scene


#1

Hi I am having issues with my Zappar scene being published but nothing appearing on my device screen when I zap the code. This scene has worked up until today, nothing has changed that should make the screen go blank. Is this an issue affecting others?


#2

Don’t worry, it’s sorted…


#3

Well tell us what you did :smile:

Steve


#4

Honestly I’m not sure! I just went back to an earlier saved version and the scan was fine - however I must have deleted something by mistake - so an investigation is now underway with our top brains to find out what.


#6

I am having this same issue, I created the zap code but when I scan it doesn’t register, nothing happens. I’ve scanned the code about a hundred times and it’s worked a few times, in which case everything worked just like I hoped it would so I know I created it correctly the problem is my scanner only fully loads the zap code one every 20-30 times I try to scan it. it’s not the file size either as I’ve only used about 3 png images so it’s still under 1MB. Any Ideas??


#7

Hi @10794101,

This sounds like a strange issue.

Would it be possible for you to send the ZPP file to support@zappar.com, so we can take a look and try to find a solution.

Thanks.

George