Problem with Analytics

Hi my project doesn´t seems to be reflected on the zappar analytics.
I have 3 projects and im using one of them at this moment, we enter with diferents devices by de URL deeplink generated but we can´t see the users represented on the metrics. We need a solution ASAP please!

Hi @lreyesreginato,

Some Zappar Analytics are available for Universal AR experiences hosted on If the experiences are launched with a trigger, you should be able to see at least some metrics such as total views and unique users.

Dwell time is not accessible due to browser restrictions, so if you’re looking to retrieve this information or in general have a more in depth break down (e.g. to learn specific device browsers for WebAR), we’d recommend combining ZapWorks Analytics with third party Analytics - for example Google Analytics.

Unity also has it’s own Analytics tooling here: Introduction to Unity Analytics

If you find that you are not getting any analytics at all, please send in a support ticket to and we’ll do our best to figure out why!

Have a great day,
Francesca :blush:

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