Hi @a.g.yilmaz ,
I’d recommend having a read through this thread:
There are a few reasons as to why this might be happening.
As mentioned before, there could be something blocking Studio from running correctly. Please double check you aren’t running Studio on another user (restarting the device can check for this). You can also try temporarily disabling any antivirus or firewalls that may be interfering and try reloading Studio.
It can also happen when the systems language setting is set to Portuguese due to the unique decimal separation technique used. Please try changing the language setting of the system you are using (if set to Portuguese) and try loading Studio again.
If the username on the user account contains accented characters , Studio can sometimes have some issues, like a blank viewport or couldn’t load plugin error. You can check the user directory, for example c:\Users\ to check this. If there is an accented character, could you please try updating the username to remove the accented character (sorry if this is a pain) and try again? Alternatively, you could create a new user, which might be an easier route.
If these techniques don’t solve this issue, please get in contact with support@zappar.com , where we will be happy to help.
George
