Old codes not working

Hi I have recently renewed my license after a few months of it being inactive - but it seems all my old codes are not working. Is there a reason for this? Thanks

Hi @technology,

In order for a code (or trigger) to launch an experience, the project it belongs to must be published. A published project equals a live experience :sunglasses: When you have an inactive account, your projects become unpublished and therefore, your codes become inactive too.

All you have to do is re-publish your projects :smile: (hooray!) Experiences are published from within the tool they were created with - for example, Studio experiences must be published from within Studio itself.

Hopefully this helps!

Have a lovely day,
Francesca :blush:

Ok great but does that mean new Zap codes?