Hi I have recently renewed my license after a few months of it being inactive - but it seems all my old codes are not working. Is there a reason for this? Thanks
Hi @technology,
In order for a code (or trigger) to launch an experience, the project it belongs to must be published. A published project equals a live experience When you have an inactive account, your projects become unpublished and therefore, your codes become inactive too.
All you have to do is re-publish your projects (hooray!) Experiences are published from within the tool they were created with - for example, Studio experiences must be published from within Studio itself.
Hopefully this helps!
Have a lovely day,
Francesca
Ok great but does that mean new Zap codes?