Issue with importing jpg or png (Type Missing)

General Discussion
#1

Hello,

I’m currently having issues bringing in either jpg or png files. When I place them into the scene they are highlighted with a red underline and the “type” is missing, the png isn’t displaying in the scene either?

Any thoughts?

Thanks

Simon

#2

Hi @frank.glennon,

I’d recommend having a look at this post:

George

#3

Hello George,

Trained images are fine and working. I was talking about a jpg or png that I want to use as a button within my project. It imports but when I drag it into my project stack it isn’t viewable on my stage area with the “type” missing in the object inspector? I’ve not had this issue before?

Kind Regards

Simon

#4

Apologies, I must have misread.

Can you double check you still have a Plane object in your Media Library? If not, please add one in from the plus (+) icon in the Media Library.

If you do have a Plane object, then it’s most likely that the image isn’t in a supported format. I’d then double check the size of the image again.

Feel free to share the image with us over at support@zappar.com where we can diagnose it further.

George

#5

Hello George,

It turned out to be my project not having a Plane object in the library.

Can I ask, by not having a Plane, why does this affect an imported bitmap? even though the Plane isn’t being used?

Kind Regard

Simon

#6

Hi Simon,

Good question.

Any image / video you have in your scene is a Plane object. Theoretically they are just planes that are assigned a material, because of this, deleting the plane in the Media Library will throw an issue as it won’t have the plane assigned as the type.

George