High video compression in Designer


Hi all,

As some of you may have noticed, for a short period of time videos uploaded to Designer were compressed more than usual which has caused a drop in video quality. However, we’ve rolled out an update which resolves this issue. Videos that are uploaded to Designer should now display with better quality :slight_smile:

Note that videos you upload to Designer are automatically zapified, meaning that videos are converted to a format suitable for the Zappar App. It also compresses your videos to reduce the size of your experience upon download. If you’d like greater control over compression, be sure to use Studio.

Sorry for the inconvenience this has caused; please let us know if you still have issues and we’ll be happy to help!

All the best,

Low quality video on playback
video upload quality


Video seems really poor quality again when uploaded in Designer I was just wondering if anything had changed in the compression?



Hey, the video bug still here. show in very low resolution. Please help us!


Hi Bob, how are you. Im still have with the Poor Resolution in the Designer, are you have any update or improve to this? Not matter what format i upload always the videos are in low resolution.

This issue have more a year, before of this, the videos are looking great in Designer.

Thanks a lot


Same problem here, Feb 2, 2021