Error when importing 3D model

Hi, when I try to import my 3D model into zappar it shows the message in the capture.

What could be the reason?

Hi @veloz

I’d recommend having a look at our 3D model documentation, more importantly - Exporting, Importing and Supported Formats and Requirements.

If you’re still having issues, please feel free to share the 3D model in this thread and we’ll take a look.