Can't scan code via Samsung Note 8


#1

Recently received my zapbox and tried to scan the code. But the zapbox app somehow can’t scan my code?
It’s not even loading. And I’m using Note 8.
Help please.


#2

Hi @artdesign,

Could you try and scan the zapcode from further away please, and let me know if the experience launches successfully?

There’s currently a slight issue that prevents zapcodes being scannable from very close-up from within the ZapBox app.

All the best,
Seb


#3

Hi. I managed to do it. Thank you. I had to move at a certain distance in order to scan the code