Can't scan code via Samsung Note 8


Recently received my zapbox and tried to scan the code. But the zapbox app somehow can’t scan my code?
It’s not even loading. And I’m using Note 8.
Help please.


Hi @artdesign,

Could you try and scan the zapcode from further away please, and let me know if the experience launches successfully?

There’s currently a slight issue that prevents zapcodes being scannable from very close-up from within the ZapBox app.

All the best,


Hi. I managed to do it. Thank you. I had to move at a certain distance in order to scan the code