Background audio doesn't upload


Hi there! Since yesterday I’m having a problem: after I bought a pack of 10 projects, in two of them I uploaded a short mp3 file in the “Background sound” section. The file looked like it was uploaded, but then I got a Zappifyng loading that never ends or proceeds. I noticed that the file I uploaded is not in the media library.

What I tried next is to upload the file in the sound section, and it works there (the mp3 files are now in the media library) but I need the audio as background and I can’t set it up because of the never ending loading.

Today I see that the zappifying processes are still at the same point of the never ending loading, and I can’t cancel it from anywhere. What I can do at the moment is to start a new project, upload the file in the sound section, so the mp3 will be uploaded in the media library, then I can delete the audio button and set up the background audio section by choosing the files from the library.

I just tried to upload a different file for a new project, and still it is the same as yesterday. I want to mention that these files are very short, a few seconds each.
I really can’t figure out what’s happening, until yesterday I normally used the free projects and everything was just fine with the background audio. Hope you can help me. Thank you!


I have exactly the same problem, when I try to upload an mp3 for background sound it just gets stuck on ‘Zappifying’ and you can’t do anything with it. This only started happening a few days ago but it is doing it on all new projects in Designer



Hola Tengo el mismo problema, el audio de fondo no me carga, que debo hacer ?


Hi everyone,

Thanks so much for bringing this to our attention! I’ve highlighted this to the team and so we’ll be investigating it as soon as possible. :zap:

In the mean time, you could potentially use a sound object in Designer that runs on start or, use ZapWorks Studio to have repeating background audio.

I’ll keep this thread in my pinned tabs and report back once I hear more!

Have a great day,
Francesca :blush:


Hi there, what I did to “fix it” was deleting the projects, I created some new, and uploaded a sound object. After that I deleted the button, and then set the background sound by selecting the audio file from the library. I had to find a quick solution, and needed it as background sound. I honestly didn’t expect any answer after so many days, and never thought about zapworks studio, it’s too difficult for me.


Thanks Uriel - a nice work around until the issue is fixed. Any progress on this?


I’m having this same issue with not being able to upload background audio in Designer. Has this been resolved?


Has this issue been resolved? I’m experiencing the same thing.