Hi there! Since yesterday I’m having a problem: after I bought a pack of 10 projects, in two of them I uploaded a short mp3 file in the “Background sound” section. The file looked like it was uploaded, but then I got a Zappifyng loading that never ends or proceeds. I noticed that the file I uploaded is not in the media library.
What I tried next is to upload the file in the sound section, and it works there (the mp3 files are now in the media library) but I need the audio as background and I can’t set it up because of the never ending loading.
Today I see that the zappifying processes are still at the same point of the never ending loading, and I can’t cancel it from anywhere. What I can do at the moment is to start a new project, upload the file in the sound section, so the mp3 will be uploaded in the media library, then I can delete the audio button and set up the background audio section by choosing the files from the library.
I just tried to upload a different file for a new project, and still it is the same as yesterday. I want to mention that these files are very short, a few seconds each.
I really can’t figure out what’s happening, until yesterday I normally used the free projects and everything was just fine with the background audio. Hope you can help me. Thank you!