Audio files won't load


#1

Total beginner here, and trying to upload an audio file as a ‘Sound Object’ in the Designer tool. The formats are supposed to be “MP3, OGG, and M4A and many others”. I have tried the MP3 and the OGG but the M4A will take some other hoop-jumping. I’m wondering why the MP3 and OGG won’t work? All I get is an error message saying “There was an error processing your request. Please reload the page.”


#3

Hi there,

​Just letting you know that we’ve been able to resolve your issue which does not allow you to upload sound objects.

Feel free to upload a sound object to Designer.

Hope this helps,
Bob


#4

I have the same problem (on Designer) trying to upload M4A files. It just keeps saying invalid file.


#5

Hi Robert,

Sorry to hear you’re having sound upload issues.

Could you try uploading your same audio file in MP3 format and let us know how it goes?

Best,
Bob


#6

Hi there! I have a similar problem today: I uploaded a short mp3 file in the “Background sound” section, it uploaded, but I get a Zappifing loading that never ends. I noticed that the file wasn’t in the media library.

What I tried is to upload the file in the sound section, and it works there (the mp3 files are now in the media library) but I need the audio as background and I can’t set it up because of the never ending loading.

I’m getting this problem today with the projects I bought, until a few days ago I normally used the free projects and everything was just fine. Hope you can help me. Thank you!


#7

Hi there @uriel!

I’ve responded to this specific query here - Audio files won't load. We’re on the case! :tada:

Have a wonderful day!
Francesca :blush: