3D photo feature textures displaying in greyscale on phone


#1

Hello, I’m using the 3d Photo feature template and it works fine except the .pod 3d object’s textures are displaying in greyscale on a mobile device, its fine in the studio app.
Previously It has worked, but I’ve noticed on a few publishings that it would start displaying in greyscale and only later display the textures in colour.

Any advice much appreciated.

Thanks


#2

Hi @dick,

We’ve not come across this issue before, it seems quite strange.

Could you please send over your project’s zpp to support@zappar.com for us to take a closer look at please?

We’ll have a look and reply through here in case anyone else runs into this issue :slight_smile:

Thanks,
Seb


#3

This seems to be an issue with my device only, (Android version 7.1.2). Thanks for looking into this @Seb.
I’ll update this ticket If I find the solution my side.

Thanks again


#4

Hi again @dick,

Thanks for sending that through to support.

As you mentioned, unfortunately we haven’t been able to replicate the error on other devices running the same OS version so it seems it may be specific to your device.

We’ll continue to look into this on our end, but if anyone else comes across this issue and has any further information please let us know.

All the best,
Seb