I am new to using ZapWorks Studio and have an issue when publishing a project. When using preview with a Zapcode in the Zapper app the textures for our animated GLB 3D models and MP4 video are working in the scene, lit and animating fine. However, when I publish the project and use the WebAR QR code the video appears but the JPEG textures are all missing from the models (see before and after image below).
I have applied all the best practises documents and followed tutorials for the correct texture file types and reduced sizes but still don’t know why the textures aren’t appearing. Is there a publish setting I am missing?
Could someone help point me in the right direction.
Any help would be greatly appreciated.