Hey everyone,
We have a 3D model that works normally, which we are trying to import into the studio, but when we do it doesn’t load up normally. We tried with both .fbx, .obj, and .glb. None worked.
Check the screenshot for more information
Did anyone encounter this? If you load the model on a viewer it’s perfectly normal, but not on the
studio.Hi @drew,
The problem looks like a bone animation issue, I would recommend review the skinning settings of the model and reduce number of bones
It could also be the animation transformation matrices are wrong.
I wonder if it’s possible to import the model here: https://blackthread.io/gltf-converter/
It will hopefully give you an error message explaining what the problem is for this specific model.
If you are still having issues then please send the model to support@zappar.com where we can take a deeper look.
George
Hey @George ,
Thank you for your help. I tried the converter you sent me, and here is the result
I will email supprt@zappar.com, but I want to note this is urgent, so if the reply can be fast that would be appreciated.
