Slow Loading Video From CDN


Hey All,

So I have an experience that loads a video from a CDN, but it is ridiculously slow. It works fine on Wi-Fi, but once I use my cell service, it takes about five minutes for the video to load. When I change it out for the video link that Zapworks provides in one of their tutorials, however, the video loads just fine. I was wondering if anyone could help me out with this. I use amazon’s CDN. Thank you!


Hi there,

It may be that the video you’re trying to stream needs further optimisation.

We have a few recommended settings for streamed video which you can find in our docs page linked below:

If the video still loads too slowly on a mobile connection, you could look into making the video local to the project..

This would increase the size of the initial content download (we recommend keeping experiences between 2-5MB), but could be a viable alternative if you need users to be able to watch the video somewhere with poor/no internet connection.

Hope this helps.

All the best,