Im not familiar with the software you’ve mentioned, but the first thing to check would be that it adheres to Studio’s 3D requirements.
If possible you should also try and export it from one of the software covered in our export guide.
It’s also worth noting that we now have SketchFab integration built into Studio, so it may also be worth searching through there to see if you can find a suitable model.
Hope this helps. If you have any other questions please let me know.
All the best,